Legal & Policies

You must meet all of the following to rent:

• Age 21+ (age 25+ for luxury, exotic, and sports vehicles)
• Valid U.S. driver's license — no learner's permits
• Completed identity verification (government ID + selfie)
• No DUI/DWI in past 7 years
• No more than 2 moving violations in past 3 years
• No at-fault accidents resulting in total loss in past 3 years

During the rental period, you are responsible for:

• Returning the vehicle on time, clean, and with the same fuel level
• All traffic violations, tolls, and parking tickets incurred
• Any damage beyond normal wear and tear
• Ensuring only approved additional drivers operate the vehicle
• Reporting any accidents or incidents immediately (within 1 hour)
• Not smoking in the vehicle ($250 cleaning fee applies)

You must have one of the following during your rental:

• Your own personal auto insurance that covers rental vehicles (verify with your insurer)
• A Georgia Car Rentals Protection Plan (Basic, Standard, or Premium)
• Credit card rental coverage (must provide written confirmation)

Driving without valid coverage is grounds for immediate termination and full liability for any damages.

All vehicles must be returned with the same fuel level as at pickup. Failure to do so results in a $15 refueling fee plus the cost of fuel at $0.50/mile above the market rate. Pre-paid fuel options are available at checkout.

A 1-hour grace period is provided. After that:

• 1–3 hours late: $25/hour
• 3–6 hours late: $50/hour
• 6+ hours late: Full additional day rate charged
• Failure to return vehicle: Reported as theft to law enforcement

Pre- and post-rental photos are required through the app. Any damage discovered after return that was not documented at pickup will be the renter's responsibility. Claims are processed within 5 business days. You may dispute any claim through our Resolution Center within 72 hours of notification.

• 72+ hours before pickup: Full refund
• 24–72 hours before pickup: 50% refund
• Less than 24 hours: No refund
• No-show: Full first day charged, booking cancelled