Legal & Policies

We collect information you provide directly, including:

• Identity: Full name, date of birth, government-issued ID
• Contact: Email address, phone number, mailing address
• Financial: Payment method details (processed securely, never stored in full)
• Vehicle: Make, model, VIN, insurance documents (Hosts only)
• Usage: Booking history, messages, reviews, and Platform activity
• Device: IP address, browser type, operating system, and cookies

Your information is used to:

• Verify your identity and eligibility to use the Platform
• Process bookings, payments, and refunds
• Communicate booking confirmations, updates, and support
• Detect and prevent fraud, abuse, and safety incidents
• Improve our Platform through analytics and research
• Comply with legal obligations and law enforcement requests

We do not sell your personal information. We share data only with:

• Other users as necessary to complete bookings (e.g., contact info after confirmation)
• Identity verification partners (encrypted, read-only access)
• Payment processors for transaction handling
• Insurance partners when a protection plan claim is filed
• Law enforcement when legally required

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We conduct regular security audits and maintain SOC 2 Type II compliance. Identity documents are stored in isolated, access-controlled vaults and deleted after verification.

You have the right to:

• Access a copy of all personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Data portability — export your data in a machine-readable format

To exercise these rights, email [email protected] or visit your Account Settings.

We use essential cookies for authentication and security, and optional analytics cookies to improve the Platform. You can manage cookie preferences in your browser settings. Disabling essential cookies may affect Platform functionality.

Our Platform is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, contact us immediately.